Shipping & payment conditions

A. Shipping costs and information: 

A shipment of the goods is by default only possible to the countries listed below. Depending on the volume of your order, the goods will be shipped by DPD, Deitschr Post / DHL or by a forwarding agency. The respective shipping costs can be seen in the table below. 

If you would like to have your order shipped to another country, please contact us in advance using the contact form and tell us the item with the quantity and the delivery address with the country and the corresponding postcode. We will then inform you at short notice whether we can also ship to the desired country and - should delivery to the desired delivery address be possible - inform you of the shipping costs, as we must inquire about the shipping option and costs in advance with our shipping partner.

I. Shipping within Germany:

For shipping within the German mainland we charge a flat rate of 5.90 Euro per order. Island deliveries are currently not possible. From a gross order value of 30 Euro we ship free of charge.

II. shipping outside Germany

We deliver to the following countries:
BE, NL, LU, DK, AT, CH, LI, FR, MC, GB/UK, IT, PL, SE, SK, SI, HU, FI, SF, IE, NO, PT, ES

(Listing of the delivery countries and the corresponding shipping costs)

The shipping costs to BE, NL, LU, DK, AT, CH, LI are a flat rate of 11,90 Euro per 20kg.

The shipping costs to FR, MC, GB/UK, IT, PL, SE, SK, SI, HU are a flat rate of 15,90 Euro per 20kg.
The shipping costs to FI, SF, IE, NO, PT, ES are a flat rate of 24,90 Euro per 20kg.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and, specifically for Switzerland, at http://xtares.admin.ch/tares/login/loginFormFiller.do.

B. Payment information:

I. For shipping within Germany


For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description:

Prepayment by bank transfer
Paypal Express
Paypal
Credit card payment via Paypal
Direct debit via Paypal
Purchase on account via Paypal
Amazon Payments

II. for shipment outside Germany

For deliveries abroad we offer the following payment options, unless otherwise specified in the respective product description:

Prepayment by bank transfer
Paypal Express
Paypal
Credit card payment via Paypal
Direct debit via Paypal
Purchase on account via Paypal
Amazon Payments

III. detailed information on the individual payment options

Prepayment by bank transfer
Please transfer the invoice amount to our bank account within 7 days, stating the purpose of payment. Our bank details and the purpose of the transfer will be sent to you separately by e-mail as part of the order processing.

Credit card payment via Paypal
Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express.

Delivery on invoice purchase via Paypal
After receipt of the invoice you transfer the amount to be paid by you to the Paypal account within the period communicated by Paypal.
 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Get first. Pay later (in 14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Austria you can find here.
  • Slice it (only available for Germany): With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Part Payment including terms and conditions and Standard European Consumer Credit Information you can find here.
  • Pay Now (Sofort direct banking): Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date by email.

The payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms for Germany you can find here and for Austria here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement for Germany/ Austria.